By making a purchase in this Shop, you are deemed to have read, understood, accepted and be bound by all the terms and conditions of the Shop.
1. Products & Photography
Some cabochons are not entirely clean & flat at the back and have minor imperfections on the front. However, we perform QC of products and only acceptable items are shipped. Products received might not be the exact same color as the product photos shown on the site as different monitors have different resolutions and color capability.
Strictly no refunds are given for the above terms.
2. Worldwide Shipping
We ship to everywhere in the world! Our delivery partner is DHL eCommerce & DHL Express.
3. Package Lost in Transit
All international deliveries need to wait 4-22 working days for their packages to be delivered. Sometimes faster, sometimes slower depending on the country's customs and postal services. The transit timings are given by us by the postal services as an estimate. During peak season (eg. Christmas period), these estimates will definitely not be met. We can only attend to international orders which are not delivered after 4 weeks from shipped date. Please write in to us with your order number.
4. Items Damaged during Transit
Please snap a photo of the damaged item(s) and send it together with your order number to email@example.com, within 5 days of receipt.
5. Returned Packages
Almost all of our packages would need a signature to accept the package. If no one is home to accept the package, the mailman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery.
If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, you will be refunded as follows: You will be refunded the total amount of the order, minus the shipping & handling charge (2%).
If you would like us to resend the order, you will need to pay for the postage fees again.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).
If there are no response after a month, we will relist the items in the package and you will need to place a new order.
6. Rewards System
Sophie & Toffee reserves the rights to withdraw or forfeit any reward points when deem necessary. The decision is final.
7. Promotional Coupons
Coupons are strictly to be applied upon checkout. No exceptions can be given to add the coupon after the submission of order.
8. Cancellation of Orders
All orders are expedited once it is placed through our website, hence cancellation of orders are not allowed after payment is made.
9. Refunds, Exchanges & Missing Items
Strictly no refunds, returns and exchanges of products, unless manufacturer defects and mistakes. Any missing items in the package can only be attend to within 5 days of receipt.
For missing items, please write in to us and we will determine if we can resend the item or whether refunds will be given.
Strictly no refunds or replacements for items purchased on SALE.
10. Destination Customs Taxes
The prices on our website do not include any taxes and we cannot be liable for your country's custom and import taxes. If your order is above the limit amount for your country, please be ready to pay taxes when your order arrives.
11. Website Content
Unless otherwise indicated, copyright in the information on this website is owned by or licensed to Sophie & Toffee. This website or any portion of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose except where necessary for viewing this website on your Internet browser, or specifically authorized by law or in writing by Sophie & Toffee.
Sophie & Toffee is the registered trademark of Sophie & Toffee Pte Ltd, all rights reserved.