Each of our subscription boxes is carefully curated as a complete experience. Individual items are not sold separately, and subscribing is the only way to enjoy these exclusive designs at special discounted rates.

Subscription Requirements

Minimum Box Requirement

To take advantage of our subsidised rate, there is a minimum requirement of 2 boxes. This ensures that you receive the best value for your investment in our resin craft supplies.

Skipping a Box

We understand that sometimes you may be in a life transition stage and may like to skip your subscription until you are more settled. You can choose to skip a box anytime via your subscription portal.

Cancelling Your Subscription

After you have fulfilled the minimum requirement of 2 boxes, you are free to cancel your subscription at any time. We aim to provide a hassle-free experience, so you can manage your subscription according to your needs.

How to Manage Your Subscription

1. Visit Our Store: Go to our online store.
2. Account Login: Log in to your account using your registered email and password.
3. Subscription Settings: Navigate to the subscription settings to skip a box or cancel your subscription.
4. Confirmation: Ensure you receive a confirmation email for any changes made to your subscription.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. We are here to help you make the most out of your Sophie & Toffee subscription.

• Email: support@sophieandtoffee.com
• Store URL: sophieandtoffee.com

Thank you for choosing Sophie & Toffee for your resin craft supplies. We look forward to serving you!

Sophie & Toffee Subscription Boxes
FAQ

Welcome to Sophie & Toffee! We specialize in providing top-quality resin craft supplies and subscription boxes. Our subscription boxes are a popular way for our customers to receive exclusive and exciting items every month. Below, we address some common questions regarding our subscription boxes.

Do You Bring Back Past Subscription Boxes?

Unfortunately, we do not bring back past boxes in our subscription series. Each subscription box is unique and curated for that specific month, making it a one-of-a-kind experience for our subscribers.

Can I Purchase Past Subscription Boxes?

While we do not re-release past subscription boxes in our shop for one time purchase, a few past subscription boxes may be available under the "Limited Edition Boxes" category.

You can check out the available limited edition boxes through this link: Limited Edition Boxes.

Where Can I Find More Information?

For more information about our products and services, please visit our online store at Sophie & Toffee.

Thank you for being a valued member of the Sophie & Toffee community. We hope you continue to enjoy our unique resin craft subscription boxes!

The Elves Starter Box: Your Gateway to Resin Crafting

Are you ready to dive into the world of resin crafting but unsure where to start? Look no further than our Elves Starter Box. This specially curated box is designed to equip you with the essential tools required to kickstart your resin crafting endeavours.

What Makes Our Starter Box Special?

• Comprehensive Tool Set: Our Elves Starter Box contains a carefully selected range of tools essential for resin crafting, ensuring you have everything you need to begin your creative journey.
• One-Time Purchase: Unlike our subscription boxes, the Starter Box is a one-time purchase. This means you can acquire it at your convenience without any commitment to recurring subscription plans.
• Perfect for Beginners: Whether you are new to resin crafting or looking to expand your skill set, the Elves Starter Box is tailored to meet the needs of crafters at all levels.

How to Get Started

Purchasing the Elves Starter Box is simple and convenient. Visit Sophie & Toffee's online store to secure your Starter Box today. Once you have your Starter Box in hand, you can also choose to subscribe to our Elves Box to continue receiving exciting resin crafting supplies on a monthly basis.

Join the Sophie & Toffee Community

At Sophie & Toffee, we are more than just a supplier of crafting materials – we are a community of passionate crafters dedicated to sharing knowledge, inspiration, and creativity. When you choose Sophie & Toffee, you are not just buying products; you are joining a supportive community that will help you grow and thrive in your resin crafting journey.

Don't miss out on this opportunity to elevate your resin crafting experience. Subscribe to our monthly box, purchase the Elves Starter Box, and unlock a world of creative possibilities with Sophie & Toffee!

For monthly subscription plans only:

New subscription portal -
The monthly subscription can be skipped at anytime. However, if you do not wish to receive the subsequent box, you will need to skip before your auto renewal date stated in your subscription portal. Once your plan has auto renewed, you can no longer cancel the box and will not be eligible for any refunds. If you encountered problems cancelling a subscription, please contact us 10 days prior to your next renewal to ensure timely and successful cancellations.

Here are the steps to skip the next subscription box theme:

1. Login to your subscription portal,
2. Click on "Manage subscription"
3. Click on the Subscription which you desire to skip
4. Click on "Skip next order"

Please note that billing is processed one month in advance for the next box. Eg: Billing/Renewal for June's Box will be in May.

Old subscription portal -
To skip a month, log into your My Subscription Box Portal page, click the “Subscriptions” option in the top-left corner, click "Skip a month" next to the subscription that you'd like to skip. The subscription will skip that month's box and renewal/billing will be pushed back to the next month.

Please note that billing is processed one month in advance for the next box. Eg: Billing/Renewal for June's Box will be in May.

For Prepaid Subscription plans:

Unfortunately, there is no option to skip a month during your prepaid term.
However, you may proceed to skip your renewal billing via your subscription portal. eg: For 3 months prepaid plans, skipping your renewal would means the renewal billing will be skipped and billed 3 months later. You will not receive the next 3 boxes which was skipped until the renewal is paid.

For 3 months prepaid plans - Please note that billing is processed 3 months in advance for the next 3 boxes. Eg: Billing/Renewal for June, July and August Boxes will be in May.
For 6 months prepaid plans - Please note that billing is processed 6 months in advance for the next 6 boxes. Eg: Billing/Renewal for June, July, August, September, October, November Boxes will be in May.

Activating Your Account

To get started with Sophie & Toffee, you need to activate your account. Here’s a quick guide to help you through the process:

Step 1: Check Your Email

After signing up, you should have received an email invite from us. Please check your email inbox for this invite. Make sure to also check your spam or junk folder, as sometimes our emails might end up there.

Step 2: Follow the Activation Link

Once you locate the email, open it and click on the activation link provided. This will guide you through the steps to activate your account and set up your profile.

Step 3: Reach Out for Help

If you have not received the email invite or are facing any issues with the activation process, do not worry. Our Customer Support (CS) team is here to assist you. Please reach out to them, and they will be more than happy to help you resolve any issues.

Contacting Customer Support

Our Customer Support team is dedicated to ensuring you have a smooth experience with Sophie & Toffee. If you need any assistance, you can contact them through the following methods:

• Email: support@sophieandtoffee.com
• Live Chat: Available on our website

Explore Our Offerings

Once your account is activated, feel free to explore our wide range of resin craft supplies and services. From innovative tutorials to comprehensive learning materials, Sophie & Toffee has everything you need to succeed.

Visit our online storeto browse our products and services.

Stay Connected

Stay updated with the latest news, offers, and educational tips by following us on social media:

• Facebook: SophieAndToffee
• Twitter: @SophieAndToffee
• Instagram: @SophieAndToffee

Thank you for choosing Sophie & Toffee. We look forward to supporting your resin crafting needs and helping you achieve your goals.

Sophie & Toffee
Love Life, Love Crafting

We want to reassure you that we are still shipping to the United States. Despite the recent updates regarding customs and couriers, all of your orders and subscriptions will continue to be fulfilled and shipped as usual.

In fact, we’re happy to share that we’ve upgraded US shipments to FedEx Express at no extra cost to you. This means your packages will now arrive faster and more reliably than before.

For orders placed from 4th September 2025 (+8 GMT), we’ll collect the duties and taxes upfront so you won’t need to pay anything again at delivery. Orders made before today will still have import taxes and duties collected by FedEx at delivery.

Thanks for your support—we can’t wait for you to enjoy your creations and have a seamless shopping experience! 💖

Do I have to pay custom taxes when receiving my orders?

• USA customers: Duties and taxes are already collected at checkout, so no extra payment is needed at delivery.
• All other countries: Customs duties and taxes (if any) will be charged by your local customs office and must be paid upon delivery.

If you need to update your delivery address, please manage the change directly through the FedEx online portal. This is faster and free compared to requesting the change through us, which would incur a $15 fee.

Steps to change your address via FedEx:

1. Go to the FedEx tracking page: https://www.fedex.com/fedextrack/
2. Enter your tracking number and click Track.
3. Once your shipment appears, select Manage Delivery or Delivery Options.
4. Follow the prompts to update your delivery address or schedule a new delivery time.
5. Confirm your changes and keep the confirmation for your records.

Note: You must create a FedEx account if you don’t already have one to access delivery management options.

This allows you to safely update your address without extra fees and ensures your package is delivered smoothly.

All of our orders are shipped with tracking information, you will receive your tracking information once your order is shipped.

We can only act upon items which are either damaged during transit or as part of a manufacturing defect. Strictly no refunds or replacements after 14 days of receipt.

Hence, your request no longer qualify for our refunds and replacements policy after 14 days of receipt.

Please do kindly check all items upon receipt of your order and contact us at once if there are any items being damaged either during transit or as part of a manufacturing defect.

Some countries will require a signature to accept the package. If no one is home to accept the package, the mailman should deposit a failed delivery note at your doorstep or mailbox. Please follow the instructions on the note to collect or arrange a re-delivery.

If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, you will be refunded as follows: You will be refunded the total amount of the order, minus the shipping.

If you would like us to resend the order, you will need to pay for the postage fees again.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Please contact us to arrange for a redelivery or a refund.

Store orders:

Once an order is submitted, we are unable to edit or amend or cancel the order as the warehouse usually process the orders very quickly.

Subscription box orders:

Sophie & Toffee's subscription boxes and are on a monthly, quarterly and half-yearly auto renewal service depending on the type of plan you have chosen.
When you subscribed, you had agreed to the auto renewal of the subscription boxes and will be charged to your mode of payment on an auto renewal basis until you skip or cancel the subscription.

The subscriptions can be cancelled at anytime. However, if you no longer wish to receive the subsequent boxes, you will need to cancel before your auto renewal/billing date stated in your subscription portal. Once your plan has auto renewed, you can no longer cancel the box and will not be eligible for any refunds. If you encountered problems cancelling a subscription, please contact us 10 days prior to your next renewal to ensure timely and successful cancellations.

Coupons are strictly to be applied upon checkout. Once an order is submitted, we are unable to edit or amend the order as the warehouse usually process the orders very quickly. Hence please remember to add it to your cart during checkout on your next store purchase.

Some discount codes are only applicable for store orders and is not applicable for subscription boxes.

The subscription boxes are already heavily subsided.
Do join our affiliates family to earn 10% on each of your successful referrals! - https://sophieandtoffee.referralcandy.com/

Unfortunately, we do not have a retail shop. Hence all orders have to be made online.

Occasionally, there will be popular items which will be on pre-order status. These are the products which you can place in advance to guarantee your order slot. Once the products are in-store, they will be shipped out and you will receive the shipping notification so that you can track your package.

If your order consists of pre-order item(s) with other in-stocked items, your whole order will only shipped once the pre-ordered item(s) are ready for shipping. Hence, if you are in a hurry, place your pre-ordered items separately.

The estimated date can be found on our store at the specific item page. Alternatively, you can enter your email address at the item page and you will receive an email notification when the item has been stocked.

The tracking email does not consist of the complete list of items ordered.
This is to ensure that you do not need to pay for your extra country's customs duties/taxes.

Otherwise informed by us, please rest assured that your order is completely fulfilled.

Our affiliates on Youtube received the boxes first to provide the tutorials for our subscribers. So you can jump right in as soon as you receive your box!

Our subscription boxes are being billed 1 month in advance. If you have been billed in August, that will be for the September Box. eg: Billed on 1 August for the September Box. Your order confirmation will also show the theme of the box which has been billed.

Shipping will happen usually at the 1st or 2nd week of the month, subjected to unforeseen circumstances like custom clearance due to Covid-19 etc. Eg: September Box will be shipped around from the 1st week of September.

Yes you can! Please contact us so that we can reinstate the invoice for the box and bill you for it.

You can choose which currency you would like to be billed at checkout.

We accept all major credit cards and Paypal. However, do check with your banks to ensure that international purchases restrictions have been lifted to ensure that payment goes through successfully.

Sophie and Toffee is a Singapore based company and we operate in Singapore time zones. Hence there may be a time difference depending on where you are located. Please check on the difference in the time zones to be better prepared especially on your billing dates and estimated delivery dates by the shipper.

It is common to encounter such issues until the bank lifts off the overseas spending restrictions. You might like to contact your bank to request to lift off the restrictions.

The finger rubber gloves included in our kits are made of latex which are also hugely used in clinics and hospitals. It will however not be suitable for people who are allergic to latex.

We regret to inform you that we cannot be responsible for a mold after a casting has been made.

Our refund and replacement policy only cover items damaged during transit or a manufacturing defect which needs to be informed within 14 days of order receipt.

For a mold being ripped is not a defect of the mold, but rather it largely depend on HEAT with the resin fusing to the mold.
For example:
- A fast cure epoxy resin
- Measurement ratio of the resin was off
- Too strong UV light
- UV light is too close to the mold
- Torching the mold
- Compatibility issues with the resin used

As this damage is not the result of a manufacturing or production issue, we can not provide a replacement or credit for this item.

If you feel the molds didn’t last as long as you anticipated, we suggest going to our molds care guide for tips on how to get the most out of your molds.

We apologize for the disappointment caused.

UV resin is best used within 6 months of receipt date. Even if it is still sealed and stored away, it can still harden under varying temperatures.

If your UV resin is still within 6 months of receipt date, please provide us your order number and photos of the cured UV resin via the "Contact Us" button below.

1:1 UV Resin is fast curing within 6 hours, 3:1 UV Resin requires over night cure.
3:1 UV Resin is more bubble free and crystal clear than 1:1 UV Resin

Hard UV Resin

This type of UV resin gets cured under ultraviolet or direct sunlight. It is very useful and famous in resin crafts applications. The hard UV resins are available in thick and thin texture. The thinner one is good for applications like mold, bezel filling, and mixing with pigments for use.

Soft UV Resin

This type of UV resin gets cured under direct sunlight as well as when exposed to UV devices. It comes very handy in resin crafts because of the flexibility it offers. However, if you go for the thick texture of Soft UV resin, then they will be less flexible and bendable.

Squishy gel is silicone and more squishy, soft resin is is resin and only bendable